Insurance coverage is a must while sending household goods. In-spite of the best packing and safe transportation, factors beyond our control like accidents, fire, sabotage, riots etc can result in damages to the goods. Hence we repeat "Insurance is a must".
The commonly known insurance is the "Transit Insurance" . Here the compensation towards damages/loses are paid only if the vehicle meets with an accident.. Hence if there is no accident to the vehicle no claim for compensation can be made.
The other type is called "comprehensive Insurance". Here the compensation is paid for any damages except for scratches. In case cover is required for glassware and crockery's this has to be specified and a small additional premium paid. This would be the best risk cover. However the customer is the master and his choice would be final.